Naham Chaa 2018 Study Guide
Jun 1, 2008 - The Certification Commission, established at the May 2007 NAHAM. 'We looked at the old outline of our study guide and used that as the. High Speed Downloads naham chaa 2018 study guide - [Full Version] 14,335 downloads / 4,357 KB/s naham chaa 2018 study guide - Full Download 7,287.
Have staff gotten their CHAM or CHAA? If not, there's no time like the present Some front-end staff, unfortunately, view your department as a revolving door or jumping-off point. However, others choose to make a long, fruitful career for themselves in the field of patient access. Obtaining Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) certification is an important milestone for a staff member, and an indication that your employee may be part of the group that's there to stay. Connie Longuet, CHAM, director of patient access services at the University of Texas M.D.
Anderson Cancer Center in Houston, sits on the National Association of Healthcare Access Management's (NAHAM) certification committee. 'There are approximately 500 CHAMs and 3,500 CHAAs as of May 2010,' she reports. 'I got involved because I strongly feel that patient access should be a career choice, not just a job.'
Longuet says that as health care is 'a very dynamic industry with new rules and regulations constantly being introduced, patient access staff must continually stay on top of the current trends to ensure financial success for their institutions.' When employees obtain CHAA and CHAM certification, employers should celebrate this accomplishment by publishing the news in newsletters and posting it on communication boards, Longuet recommends. While MD Anderson does not require the CHAA and CHAM certifications for a position in patient access, they are listed as 'preferred.'
The center will implement a new skills program this fall. Patient access specialists have the opportunity to receive up to $1,200 per year for passing the CHAA, performing highly on their evaluation, continuing their customer service training, and passing institution-specific competency assessments. It's not enough for individuals to demonstrate good patient access skills. They also need to set achievable evaluation goals, participate in performance improvement projects, mentor other patient access staff, and enhance their customer service skills through continuing education. 'Our patient access staff are reacting positively to the opportunity for additional recognition and pay,' says Longuet. 'We have 62 staff members sitting for the CHAA.'
Certification is an integral part of the new skills program, both at the national level and at the institution level. 'The CHAA ensures that a patient access specialist has the knowledge to successfully process patients, from the point of first contact through final services being rendered,' says Longuet. To demonstrate that the institution values continuing education, MD Anderson Cancer Center covers the cost of the certification for all staff who wish to achieve this status.
'The CHAM ensures that our managers have the managerial skills and patient access knowledge to lead our teams successfully,' says Longuet. Don't forget re-certification 'Re-certification is just as important as initially passing the CHAA or CHAM,' says Longuet. 'Once an individual has earned their certification, they must show initiative to keep it. This is a valued trait that employers look for.' Maintaining certification does not require any additional testing. 'It merely requires someone to continue growing with their profession by showing continuing education activities,' says Longuet. By completing the education requirements needed to recertify, an individual shows he or she is actively involved in the industry.
'There is a continued commitment to keep up with current trends, setting this apart from a job and making it a career choice,' says Longuet. Losing their CHAA or CHAM status means that staff no longer receive the additional skills pay. 'It is our duty as patient access directors to ensure training opportunities are available for staff to meet the recertification requirements,' says Longuet. Longuet recommends researching activities that count toward community education, such as those set up through NAHAM. 'Many of these are free or inexpensive for an institution,' says Longuet. 'And, any cost that an institution spends for continuing education will come back to the institution in terms of enhanced revenue cycle processes, resulting in maximum reimbursements.'
For more information, contact: Connie Longuet, CHAM, Patient Access Services, The University of Texas MD Anderson Cancer Center, 1515 Holcombe Boulevard, Houston, TX 77030.
CHAA, CHAM credentials revised, updated Aim is 'legally defensible' program The National Association of Healthcare Access Management (NAHAM) credentialing programs for patient access services managers and front-line staff are being completely revised and updated, with new certification examinations to be offered beginning in October 2008, says Holly Hiryak, RN, CHAM, chair of the Washington, DC-based organization's Certification Commission. 'We decided about a year ago that we needed to 'up the ante' and improve our certification process,' Hiryak adds.
'The tests were a little outdated, and we needed to make sure we had products that were in credentialing terms 'legally defensible.' ' That means that the examinations have gone through a rigorous development process that ensures their validity as testing tools, she explains. The Certification Commission, established at the May 2007 NAHAM conference, was charged with creating a 'valid, credible, and sustainable certification program,' according to a posting on the organization's web site, separate from the mission of the NAHAM Education Committee, which traditionally had overseen certification matters along with other educational responsibilities. NAHAM contracted with the international testing company Schroeder Measurement Technologies (SMT), which is helping guide the process, Hiryak notes. To establish a blueprint for the new exams, the commission put out a call for two groups of volunteers one for the CHAA credential and another for CHAM and 'started from scratch' the process of creating test questions, she says. 'We looked at the old outline of our study guide and used that as the basis for moving forward,' Hiryak says. 'We eliminated some topics, added some, and then sent a survey to our membership and to anyone who had been certified.
We asked them to review the outline and indicate the relevance of the topics we had proposed as a blueprint.' After receiving feedback from members and from others who have the CHAA and CHAM certifications, she adds, the group met again to review those responses. 'We realized we were on target. We made some adjustments, but not many.' At that point, the actual writing process began, Hiryak notes, with participants spending almost three days 'just sitting in rooms and writing questions.
People would volunteer for subject areas in which they were most comfortable.' Once the questions were written, they were submitted to the facilitator of each group and then put up on a screen to be analyzed for appropriateness, she says, by project participants who represented various regions of the country. Each question was either accepted by the group or thrown out, Hiryak adds, with SMT providing support in determining whether a question was relevant nationally or limited to a particular area. 'That was a long and rigorous process, and once we completed that we had a good start on a databank,' she says. A little further tweaking was set for an early session at NAHAM's annual conference in May, Hiryak notes, and an electronic SMT process allowed the on-line submission and review of questions. SMT is 'a full-service test development company, which means that they offer support for all the steps in a standard certification process,' adds Ellen Moore, vice president of education and program services for SmithBucklin Corp., the management firm that runs NAHAM.
Moore serves as the certification expert for the CHAM and CHAA credentialing program. The process begins with an assessment of the type of program needed, she says, and continues with a job analysis 'outlining the tasks and skills necessary to perform in the job.' In this case, Moore notes, an analysis was done for two positions health care access manager and health care access associate. 'The job analysis gives us an established body of knowledge and helps create a blueprint for the content and requirements for the job we're going to certify,' she adds. Further steps include development of test specifications, test development, test administration, cut score (the pass-fail point), and score reporting (giving candidates information on how they did on the test), Moore says.
Grading is not done on a curve, and the cut score is not at all arbitrary but determined very deliberately, she points out. 'Subject matter experts help us set the cut score.' The old CHAA and CHAM exams were used at the conference and through the end of May 2008, Hiryak says, and then testing was to be suspended from June 1 to Sept.
Testing will begin again, with the new exams, on Oct. The break is needed, she explains, 'to build up a pool of people to test, so we can set the baseline. From there, we are making some changes to the process in terms of prerequisites and frequency of test offerings.' The strength of the new exams, she points out, lies in the 'quality and validity of information. These are not just questions off the top of your head, but are research-based.'
People who served as 'item writers' for the tests, she adds, were required to provide a resource for the information they provided. The intent was not to make the examinations harder, but to accurately test the knowledge base of those in the access field, she says. 'Because these are cleaned-up, valid questions with resources, I think we will see an increase in the pass rate because the information is more relevant to what they're doing.'
Continuous revision process planned 'For instance, in the previous tests, there was a heavy focus on coding and medical records,' Hiryak notes. 'We limited that in the new versions because it's not really that relevant. We adjusted content based on what the membership told us was relevant in their day-to-day jobs.' When the CHAM and CHAA tests are re-launched in the fall, Moore says, 15 'extra' questions will be added, and there will be 'a continuous process in which we are always updating and revising questions.'
Each question, she adds, will be looked at from several perspectives: 'Is it well written? How do people do on that question?
Are their answers well-formulated?' As with any certification program, Moore says, the intention is that 'the person who passes this test meets the minimum industry standards' for the job. 'If someone were to question NAHAM, or the candidate, we can go back and show the rigorous process we put in place.' Having such a credential is valuable for many reasons, she contends.
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'It helps elevate the profession. It helps those who attain it to have a certain level of professional achievement.' In addition, Moore says, 'more and more facilities are requiring certifications for promotions or using them as hiring criteria for certain levels in jobs.'
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Editor's note: Holly Hiryak can be reached at hiryakhollym@uams.edu. Ellen Moore can be reached at.