Samsung Hlt5687s Manuals
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I've just started seeing them on mine. I have a HLT5687SX/XAA.
I bought it in June 2007. It started as 1 and after a couple weeks there's now about 12.
I've seen posts where people who had this problem had it fixed at no cost even though their TVs were long out of warranty. I called Samsung to see if they'd extend me the same courtesy, but they said no. Apparently, not enough people with MY specific model have had the problem, so they're claiming it's 'normal wear-and-tear'. Obviously that's completely ridiculous, as their other DLPs have had the exact same problem, and I hear that it's actually the TI DLP chip that's the cause.
I seriously doubt that the DLP chip in mine is different than the ones that they DO cover, yet for some reason they've decided to bury their heads for owners of my model. Has anyone else had this experience and found a way to convince Samsung to cover their cost? I find it absurd that they're trying to tell me this is 'normal wear and tear' when it's barely 5 years old and the exact same problem has happened to so many other TVs of the same vintage.
Is there anything I can do to get them to do the right thing. Sorry to bump this, but I figured I'd let you know that I finally got Samsung to cover the cost of repairing this problem. After the first time I talked to the 'Executive Customer Relations' department and they refused to cover my model, I demanded to speak to a supervisor. They said the supervisor would call me within 48 hours. I received a call at work and couldn't answer. This I related in a a previous post, but the voice mail the supervisor left was barely understandable since he spoke so fast, but basically said they wouldn't cover it and left no way for me to contact him (I couldn't even understand the name he left). So I called again and immediately demanded to talk to the ECR dept, and got through.
I basically told them the same thing I told them before, and that before they told me that my model wasn't covered but I didn't accept that. Well, this time, to my surprise, the lady said 'I'm showing we DO cover your model'.
I even double checked to make sure she had the right model (87s) and she did. So we set up the appointment with a local repair shop, they came out and fixed it, and it's done. Everything works great now. I have no idea what changed their minds between a few weeks ago and now.
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Maybe they got enough complaints between then and now, or maybe she really did mess up the model numbers. Either way, it's done. Thanks to everyone else on this thread for their input. Well, if it's a failure of the part that's sad to hear, then maybe I could at least be covered for the part and I could pay to have it replaced or figure out how to replace it myself.
Whatever the case, Samsung sold me on this model because of the fact that it's an LED lit screen, instead of a rear-lamp which obviously are known to go out after some (relatively) small number of hours. I bought this model specifically so that it would NOT go out in five years, and considering what I paid for it I don't think it's asking for the moon for them to live up to that sales pitch. You say 'it's not a 10 year design'.
From the way Samsung marketed this thing in 2007 you'd think it was a 20-year design! I'm looking at the giant LED sticker on the front of the model (which I never peeled off) which touts it as 'Long life with no bulbs to replace!' I understand new technology isn't generally as reliable, but FIVE years for a top-of-the-line $2000 TV?
I don't consider that 'long life' even by today's standards. I'm just supposed to shrug and say 'aww shucks, don't make 'em like they used to'? I guess you didn't find the paper so here it is.
Skip down to figure 9 and notice what happened if you add 10 or 20 degrees to the DMD temperature. Since you can't control where folk install the TV or the environment of the TV this is one of the primary aging factors. Link follows. Since this heat matters so much you also wonder why the set makers (remember that Samsung is not the only consumer of that DMD chip from Ti) didn't tell folk to keep the set vents clean and schedule a tech to check on it yearly. But that would have been unacceptable to marketing and probably some engineer was told to go home. This is not the only component in today's sets that are 5 year designs.
There's a simple flat cable that I don't have the spec handy that has a similar short span. Not to mention electrolytic caps. This is a classic area of discussion of how the makers under extreme pressure to reduce costs and deliver big screens along with a marketing machine that would never allow any use warnings brought about this small disaster. Ti started this all by having a great idea but it was only that and as you see in the paper, doesn't stand up to the real world.
About your aw shucks. If Samsung offers a labor only repair, take it as the DMD chip costs about that much. If you do it yourself there are videos and more about the work. I to purchase a Samsung DLP tv and starting to have white dots on my screen, it started with one and now i'm up to 29 dots.
I tried to talk to customer service abouts this matter and they told me the same thing that my tv was out of warranty and that my model was not covered under there recall because the haven't recieved enough complains about this matter(model # HL56A650CLFX2A). Its my understanding that they recieved notice about this chip from their own service techs that this chip would go out in two to three years and the white dots would start to appear, there excuse that its wear and tear its false, if anything that would go out for wear and tear i think it would be the lamp first. I had my brother ask me about purchasing a samsung tv and told him to stay away from therre products. I'm currently going back and forth with Samsung over this. I understand the concept of a warranty, and that parts do wear out, but at some point there has to be a respect for brand loyalty. Not repairing this particular model (but covering others) is setting a poor example, and is going to cause people like me (and I'm assuming the original poster) to not purchase Samsung products and to recommend others to not purchase Samsung products.
I'll let everyone know how my repair requests. I've had my issue escalated, whatever that means, with a call to come in the next two business days.
I got the same response from Samsung about a 'supervisor' calling me back in 2-3 days. Well I got the call at 8:50am when I was at work and couldn't take the call. He left a message where he spoke so fast I could barely understand him, but the gist was 'too bad, so sad' but more polite, and left no way for me to get ahold of him. He left his name but I could barely understand it.
So apparently leaving an indecipherable message on my voice mail was what was meant by getting a supervisor. Proffitt, I appreciate you explaining the details of why this is happening, and yes it appears it's a faulty design by TI.
Samsung Hl T5687s
But I didn't buy a TI chip, I bought a Samsung TV that was advertised as having long shelf life. I can accept the fact that new tech is always going to have bugs, but the ultimate insult here is for them to tell me that a component that failed in other similar models is a manufacturer's defect, but the EXACT same component failing in the exact same manner in my model is 'normal wear-and-tear'. If it's a faulty TI chip, it's up to them to sue TI to recover the losses of having to cover the sets that they cover.
Samsung
But I'm entitled to the same courtesy they showed their other customers of the almost-same model. How could they ever expect me to purchase a Samsung product in the future or recommend them after such blatant disregard for their customers?
I'm not through with them yet, I'm calling back tomorrow and I'm not getting off the phone until I speak with someone who can actually do something. I'll let you all know what comes of it. If someone offers to cover a chip only repair that might be a good deal. Keep in mind I offer the inside scoop so you know it will wear out again.
Some folk think this 'fixes' it. Nothing could be farther from the truth and those in the industry (I'm only an electronics designer) can't reveal what's going on most of the time. So back to that possible offer. If they offer to cover the chip and labor only charge, it's not a bad deal as the chip runs in the 200 buck range. And the chips did get a little rare after the Japan Fukushima disaster. Some folk will not want to know this but it was a problem as the production of the chips halted for a time.
So if I can change a CPU in a PC, you think I could replace this chip? Are there service manuals out there I could buy that would show me how to take apart my set and do this? As long as it doesn't require any special hard-to-obtain tools or anything like soldering, I'm thinking about trying it if I could get them to cover the chip. I remember you said there were videos out there showing how to do it.
If I could get another 5 years out of this thing at least it wouldn't be so bad of a purchase. It's otherwise a fine set. Would there be anything I could do to prevent it from happening in the future? Like keeping the vents clean or something? Proffitt thanks for all the info you've provided on this issue, you've been very helpful and my frustration isn't directed at you. Over at shopjimmy there are videos as well on youtube. Service manuals seem to run 38 bucks and while a nice idea, I would not buy a service manual given the videos I've seen on this work.
Samsung Hlt5687s Manuals Download
(Sorry, but I'm writing as if I never did this work so to try to give those that are contemplating it their best shot.) Links follow. Find out if you can get the DMD first. Has a video worth watching. Notice what is said at the 1 minute mark? - Keep in mind that the Japan Fukishima disaster caused the Ti factory to shut down and while I read it's back up, there will be some DMD chips that will be hard to find. I'm a little concerned they didn't dive into the heatsink pad or compound since we know that the DLP chip temperature is critical to long chip life. If the pad is old I replace that or put some heatsink compound on the surface to ensure good heat conduction.
Be sure to keep the dust down as dust on any lens, DLP chip or elsewhere and you know what to expect.
The Samsung HL-T5687S offers the sharpest and clearest images available in an HDTV. Despite its impressive 56' display the HL-T5687S is surprisingly thin at only 14' deep.
To help diminish the usual clutter the HL-T5087S has built-in 'hidden' speakers and is Digital Cable Ready. The HL-T5687S's DLP chip is faster than any other HDTV technology, with millions of mirrors switching on and off 15,000 times a second to deliver ultra-sharp picture for fast moving images. When combined with Samsung's Cinema Smooth light engine, the result is a crisp, bright picture with deep, rich colors that is closer to film. A contrast ratio of 10,000:1 provides blacker blacks, sharper whites and vibrant colors. The HL-T5687S's precise, sharp picture and fast process speeds make this screen ideal for sports, fast action shows and movies, and gaming. PC Connector Whether for an office presentation, or to enhance your gaming experience, the PC connector port allows for easy connection to your Computer.
Cinema Smooth 1080p Light Engine The Cinema Smooth 1080p Light Engine creates an image with no visible pixel structure, accurate shading and better low-light detail. DLP Chip by Texas Instruments The DLP chip is faster than any HDTV technology, with the mirrors switching on & off 15,000 times a second to deliver ultra-sharp picture for fast moving images. When combined with Samsung's Cinema Smooth light engine, the result is a crisp, bright picture with deep, rich colors that's closer to film. Digital Natural Image Engine (DNIe) DNIe enhances contrast and detail, and optimizes motion and color. This provides the truest colors and highest contrast, while eliminating digital artificialities. Color It Your Way You can get the pink tones, the green of the grass and the blue of the sky just the way you like, without affecting the other colors on the screen. The three major colors can be adjusted to perfectly fit your taste.
Game Mode Game Mode enhances dark areas, sharpens the picture, speeds up the image processing response time and enhances the sounds of your games. Picture and sound quality are optimized for the special needs of gaming systems at the touch of a button. Thin Bezel The thin design allows the screen to fit where others can't. V-Chip The V-Chip gives parents the tools needed to easily monitor the programs their children watch.