1. Free Clerical Exam Study Guide

Clerical Practice for CODESP Test CODESP Clerical Practice Test. Online practice test similar to format of CODESP's multiple choice test.

Free Clerical Exam Study Guide

Clerical staff members are the backbone of any large organization. Secretaries, telephone operators, desk clerks and messengers are often the initial point of contact for customers, vendors and business associates. Accounting clerks, stenographers, data entry specialists, typists and computer specialists make sure that the company's information is appropriately documented and distributed.

2016 f53 owner manual. As a clerical staff member, you'll perform these functions essential for the smooth running of an organization. As such, you'll likely have to take a clerical exam to get on board. Clerical Skills You'll be asked to sort through lists and arrange them alphabetically.

You'll also need to brush up on basic math skills because they'll be needed to make name and number comparisons. Your ability to match numbers and letters, maintain records, read and file charts, take dictation, type with a good speed and accuracy and operate regular office machines will be tested. Companies with international clients, or those located in areas with a high population of non-English speaking customers, might also test your foreign language skills. Computer Skills You'll likely be tested on your proficiency in the use of computer software. Microsoft Word, for example, is a popular word processing program used in many organizations, and you'll probably be expected to be familiar with its basic features. Microsoft Excel will also fall into this category if the position is financial. Presentation software is also a must for many clerical employees, so knowledge of Microsoft PowerPoint is helpful.

Interacting with databases is also necessary for many in clerical positions, and knowing your way around Microsoft Access, QuickBase or FileMaker Pro can add plus points to your skills list. Customer Service and Communication Organizations need people who can interact with their customers patiently and efficiently. You should be prepared for situation-based questions in which you will be asked about your responses to a rude, difficult or unreasonable customer. You'll need to demonstrate that you can maintain a polite and professional demeanor. You'll also need to handle communications for your organization, so be prepared to communicate not only by complex phone systems, but also via the Internet and social media, as well as by other common forms such as fax and overnight letter.