May 31, 2012 - Free Essay: A Report on HR Policies Of Starbucks Contents Introduction 2 Mission. Workplace Health, Safety & Security 2. Hr Policy Manual.

• Starbucks Safety And Security Manual

• DECISIONS OF THE NATIONAL LABOR RELATIONS BOARD STARBUCKS COFFEE. Respondent cites to its safety, security & health standard manual which.
• Starbucks is the premier roaster and retailer of specialty coffee in the world and has become. Workplace Health, Safety and Security. Starbucks Quality and.

Starbucks Safety And Security Manual

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Comments, questions or complaints? After working for a few weeks I keep feeling like there's things that I'm expected to know that were never taught to me. Like: store policies, expiration times, positions on the floor, Playbook, etc. I've seen people on here mention portal but I don't know how to get to it.

Is that something I can only access at the store? I realize that if there's things I don't know that I can ask my coworkers but I feel like there's a significant amount I don't know. EDIT: I know how to make drinks like the back of my hand. It's just everything else I'm not so sure about. It is something you can only access in the store (well, there does exist a folder floating around out there with PDFs of some stuff but it is in blatant violation of Starbucks policy and could contain out of date materials). Go to the back, double click on 'Portal', select the 'barista' option, type the password (if you don't know it ask a coworker, it's the same password company wide, we all know it) and you have access to all documents relevant to a barista. I would recommend starting with looking through the Beverage Resource Manual.

It will tell you a lot of beverage price ringing policies, expiration times, serving standards, etc. Good place to start.

The Safety, Security, and Health Resource Manual is pretty dry but is good info to know in case anything were to happen, Howard forbid. And you'll have the added benefit of probably being the only person in the store to have read the thing - no one does. Furthermore, the Partner Resource Manual is an expansion of the Partner Guide you were given (hopefully) on hire. It will have a lot of the same info but it will have some additional info as well. It is useful for questions about pay, benefits, promotions, etc. Playbook materials are available on the portal but honestly for Playbook it is best to ask a shift supervisor, store manager, or a seasoned knowledgeable barista even.

That's between you and your manager, not you and me. You said clock out and read it and I pointed out that doing that, or being encouraged to do that, violates federal labor laws re: working off the clock. It would be marvelous if there was portal access from home so you could look at the materials at your leisure. However, portal is only accessible from BOH and contains materials necessary to the performance of the job therefore management must give you time off of the floor during your shift to review them, or schedule you extra hours to review materials.

SERVICE POLICIES This website belongs to ANA, Aeroportos de Portugal, S. (hereinafter mentioned as ANA).

The Service Policies here included rule the relation that is established between ANA and the Website user. Such policies may be subject to change whenever ANA considers necessary.

If ANA decides to change these Service Policies, the new version shall replace this one, and shall enter into effect on the date of its publication at this website. The relationship between ANA and all users will be governed by the new version published. We advise you to periodically visit this page to ensure that you are familiar with the Service Policies in effect. Please also note that ANA reserves the right to change the content of this website at any time.

Users who do not agree to these terms and conditions may not continue to use this website or book any services through it. The website’s purpose is to provide commercial and operating information considered relevant to the users of the Lisbon, Porto, Faro, Madeira and Azores airports. MEANS OF PAYMENT AND SECURITY The link to the payment pages of uses a series of security methods and measures to protect the personal information of our users. During this process, your personal data is encrypted so that it cannot be read by third parties. Users may choose to pay any of the booked services with a credit card. ANA shall not be liable for the possible fraudulent, illegal or abusive use of any credit card or any other means of payment. Even so, ANA shall not tolerate any fraud or attempted fraud, or illegal use of such means of payment.

Any user attempting to use a payment method without authorization, if found by ANA, will be removed by ANA and prohibited from using the services. ANA also reserves the right to legally act against the perpetrator. Credit Card The booking of the services made available at the website may be paid through credit cards of the VISA or Mastercard network that the user may be the beneficiary. To comply with new security rules published by VISA International and Europay/Mastercard International, as of 01 April 2001, all requests for authorization to perform transactions using these systems’ cards may only be processed by RedUnicre when the information furnished includes the security code (CVV2/CVC2) of the card in question.

The security code is a number composed of three figures, printed in the reverse of the card, after the credit card number, on the right hand side of the signature panel of all VISA and Europay cards. Credit card bookings are subject to confirmation by RedUnicre. If the request is denied, you may contact your bank or card issuer for further clarification. MBnet MBnet is a solution of SIBS – entity responsible for the Multibanco network - to make payments on the website in a simple and secure way. There is no need to hold a credit card. You just need to adhere to MBnet in an ATM machine or through your home banking. When you decide to acquire a service, you have access to the website, where you can generate a credit card number, and define the maximum amount of the transaction.

When you make the payment, the purchase amount, up to such defined limit, shall be debited in your bank account. Since it is a virtual card, valid for only one transaction up to a ceiling determined by you, the use of MBnet ensures greater security.

Price policy All prices mentioned include VAT at the legal rate in force in Portugal. Exchange policy The currency used as basis for the prices of the services mentioned is Euro, and the final purchase takes place in Euros. PARKING SERVICE Products and Prices ANA has a wide variety of parking offers.

These offers vary according to the parks chosen and are limited to the number of available parking spaces. Prices and existing types of parking that are shown on the website, are subject to change and updates without previous warning. General Booking Conditions When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA. Whenever a client books a service they will receive a confirmation e-mail with the parking voucher and an e-mail with the invoice. The voucher must be printed out, since it must be shown to use the parking area. Entering/Exiting the Park The client should collect the ticket issued when entering the park and keep it until exiting. The ticket must be provided together with the voucher before leaving the park, in order to be validated.

In case the parking entrance is equipped with a bar code/QR Code reader, you should pass the voucher on the reader and collect the ticket. Entering the park using the “Via Verde” system prevents the use of the voucher. The amount of the voucher will not be reimbursed. Before you leave the park, you should present the ticket collected when you entered, together with the booking voucher and identification document, at the manual payment cashier. If you used the bar code/QR Code reader to enter the park, you should make sure that the booked time was not exceeded.

In such case you should pay for the exceeding amount before leaving the park, otherwise you may proceed to the exit. Cancellation Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the estimated time of entry. Later cancellations and reschedules shall not be refunded. To cancel/reschedule the booking, clients should contact our services through the phone number 808 919 091 and follow the instructions provided by the operator, or send an email to: - Bookings for Lisbon Airport -Bookings for Porto Airport -Bookings for Faro Airport - If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund. The Voucher can be used only once and only grants access to the park and parking area, on a first-come-first-serve basis, except if mentioned otherwise. Parking spots are not marked, unless otherwise indicated.

The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking. The driver is responsible for any damages caused in the park to ANA or to third parties. The parking booking and its use does not dispense the consultation of the park regulation in force, available for consultation on the manual payment cashiers. ValetXpress Service ValetXpress is a collection and parking service provided by a team that ensures you professionalism, safety, convenience and a lot of comfort.

This service is available in the airports of Lisbon and Porto, and it may be booked through the website, Prices shown on the website are subject to change and updates without previous warning. You may book the ValetXpress service in two ways: - On the internet, when making your parking booking.

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At the counter, in the Departures area When it is not possible to have a joint inspection of the vehicle, this will be done later, and the client may not claim for damages and/or liabilities from ANA. Cancellation Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded.

To cancel the booking, clients should contact our services through the following e-mail address:. If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund. The Voucher can be used only once. The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking. LOUNGE The “ANA Lounge” was created with comfort and convenience in mind for frequent flyers seeking a unique experience. It offers a wide range of Portuguese beverages, snacks and products for you to enjoy.

If you want to use your waiting time to get ahead, the “ANA Lounge” has everything you need to work comfortably and efficiently. While waiting for your flight, you can also stay in tune with the latest news with channels, newspapers and magazines telling everything that’s going on, everywhere. This service is available at the airports of Lisbon and Porto, and may be reserved through the website. The service operates between 5:00 AM and 11:00 PM, with a maximum use time of 3 hours. Prices shown on the website are subject to change and updates without previous warning.

General Booking Conditions When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA. Whenever a client books a service they will receive a confirmation e-mail with the voucher and an e-mail with the invoice. The voucher must be printed out and delivered when entering the Lounge. At the time of entering the Lounge, you can also request your boarding pass. Cancellation Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking.

Later cancellations and reschedules shall not be refunded. To cancel the booking, clients should contact our services through the following e-mail address:. If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund. The Voucher can be used only once. The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking. FAST TRACK Fast Track service is the solution for passengers who have no time to lose, or wish to make the most of every moment at the airport without any stress or queuing. This is a priority lane allowing for speedy security control.

This service is available at the Lisbon, Porto, Funchal and Ponta Delgada airports, and can be booked via Prices shown on the website are subject to change and updates without previous warning. ANA would like to point out that the “Fast Track” – although it makes getting to your flight faster, with less time waiting in line – does not replace or shorten mandatory procedures such as check in, security or boarding. Thus, we recommend that you will always allow the necessary time for these procedures.

We alert that, in case of strike, the Fast Track channel may be conditioned and another channel may be made available for use. General Booking Conditions When booking a service, the client must correctly fill in the details requested at the form; otherwise it may not be validated by ANA. Customers who make a reservation will receive a confirmation email with a voucher, and another email with an invoice. Once at the airport, after checking in, you can go to the Fast Track line with your boarding pass and voucher and show your proof of purchase with the barcode. Cancellation Clients may cancel/reschedule the booking with no added cost, up to 24 hours before the day of the booking. Later cancellations and reschedules shall not be refunded. To cancel the booking, clients should contact our services through the following e-mail address:.

If the booked services will not be used, for reasons beyond the responsibility of ANA, there will be no refund. The Voucher can be used only once. The non-use or partial use of the voucher does not entitle the client to a total or partial refund of the amount of the booking. RECOMMENDATIONS AND WARNINGS ANA is committed to ensuring the privacy and protection of the personal data of all those who relate with ANA, namely users of the website. Our efforts must be supplemented by a responsible approach on the part of users in order to protect their personal data.